Livestream FAQ

For merchandise questions use: http://support.sandbaguk.com/support/home


1. I've purchased tickets to the live streams.  How do I watch them? 
Will this live stream be available for viewing later?

Your ticket to access Hope in The Highlands: A Concert Film from Dunvarlich
Initial showings will take place 12 December at 9pm AEST, 9pm GMT, 9pm EST and 9pm PST. On demand streaming access will be available from 14 December to 28 December at 12am GMT.
Hope in The Highlands will be filmed in Foy’s Scottish home of Aberfeldy at a place dear to him, the historic Dunvarlich House. Part performance, part exploration of this beautiful highlands locale, the film promises to help viewers (and Foy) depart 2020 with at least a little well-deserved calm and catharsis. 
In Foy’s words:
I’m fine, thank you for asking. I am also looking forward to sharing an upcoming concert film with you. 
 
They say hindsight is 2020…I look forward to 2020 being in hindsight. Not to wish our time away of course. Just that I, for one, am not feeling too bad about saying goodbye to this year. But more importantly I am feeling good about seeing it out in Dunvarlich with a few songs, a bit of craic and perhaps a dram or two…not till closer to the end of the show of course. 
Date: 12 December
Time: 9pm AEST, 9pm GMT, 9pm EST and 9pm PST
Link to Stream: foyvance.com/livestream
How to Access the Stream: 
-During checkout, you will be asked to create an account. By purchasing this ticket, your account will be authenticated to view the livestream event.
-On the date of the stream, simply visit foyvance.com/livestream and log in using your account credentials.
If you are unable to watch one of the live broadcasts, you can access the stream page on demand from 14 December to 28  December at 12am GMT.

2. Can I buy tickets for my friends?

- Of course! Once you’ve purchased more than one item with a ticket included, just email tickets@singlemusic.com with your order # and your friend’s email and an account will be set up for them! You can also use the chat button on the bottom right hand corner.

3. Can I watch the live stream on my phone? 

Yes, The player is HTML5, so as long as your phone supports HTML5 video viewing you can definitely use your phone!

What about my TV? 
Yes absolutely!  One way to watch on your TV is to connect your laptop or desktop with an HDMI cable to your TV and open the livestream on your computer's browser. Click here for a tutorial on connecting your computer. 

Additionally, Casting/Airplay are the best options to connect wirelessly. 

To watch a livestream event, please ensure you have the following:
System Requirements: Windows 7 or higher, Mac OS X 10.6 or higher

Supported desktop browsers:
- Google Chrome 45+
- Mozilla Firefox 49+
- Safari 10+
- Microsoft Edge 15+

Supported mobile browsers:
- Chrome 45+
- Safari 10+ (iOS)

Internet Connection:
- 10mbps download speed is recommended. Check your connection at www.speedtest.net

Not Supported:

- Internet Explorer
- Roku {use casting} (more info: https://www.makeuseof.com/tag/roku-web-browsers/
- Amazon Silk {use casting for fire stick} (more info: http://sn.gl/amazonsilk)
- Playstation 4
- Samsung Smart TV's {use Airplay where available} (more info here: http://sn.gl/samsungtv)

4. How do I use the chat? 
Chat / Ticket accounts are NOT linked. Registering an account in the chat is not required!
Enter a UNIQUE username (like your instagram handle), and enter your message below. If you are prompted to enter a password, that means your username has already been registered by another user. 

5. I have another question!
-No problem, email  Livestream Support or click the chat button on the bottom right corner of this page!